Privacy and policy
This privacy policy ("Privacy Policy") applies solely to
information collected by HustleHub and its affiliated companies and Site
developers (collectively, "HustleHub", "we",
"us", "our") through the website located at HustleHub.co.ke,
the HustleHub mobile application (as it becomes available for download)
("Mobile Application"), and their respective contents, whether
accessed via computer, mobile device, telephone, or other technology
(collectively, the "Site").
This Privacy Policy explains what information may be collected through the
Site, how such information may be used and/or shared with others, how we
safeguard it and how you may access and control its use in connection with our
marketing communications and activities. Please read this Privacy Policy
carefully, because by using the Site you are acknowledging that you understand
and agree to the terms of this Privacy Policy. In addition, please review our
Terms and Conditions https://www.myhustlehub.com/terms, which governs your use
of the Site, the Services provided via the Site, and any content and
information you submit to the Site. Any capitalized terms not defined herein
are defined in the Terms and Conditions.
1. INFORMATION WE COLLECT ON OUR SITE.
Information You Provide To Us
If you book a Service Order, and you choose to create a user account
("Account") you will provide information that could reasonably be
used to contact you or to identify you personally (such as your name, e-mail
address, telephone number, mobile phone number, home address, and links to your
social identities/networks, Account username and password, and credit card
number (collectively, "Personal Information")). In addition, a full
history of your purchased Service Order(s) and warranty information is securely
stored and accessible for future reference online through your Account. In
addition, you will provide additional information in connection with the
approval of an Estimate for a Service Order, such information will be combined
with and stored with your Account information.
The Site may also ask you to provide other information such as a description
of your particular service need and photos of the problem area (e.g., your
plumbing problem, your cleaning issue, etc.). This information, including your
Personal Information, may be shared with the Service Professional that will be
providing you with the service(s) booked by the Site.
If you do not want your Personal Information collected and used, please do
not create an Account or book a Service Order.
Information We Collect Automatically
Whenever you visit or interact with the Site, HustleHub may use a variety of
technologies that automatically or passively collect information about how the
Site is accessed and used ("Usage Information"). Usage Information may
include, in part, browser type, operating system, the page served, the time,
the preceding and following page views, and your location. This statistical
data provides us with information about the use of the Site, such as how many
visitors visit a specific page on the Site, how long they stay on that page,
and which hyperlinks, if any, they "click" on. This information helps
us keep our website fresh and interesting to our visitors and tailor content to
a visitor's interests. Usage Information is generally non-identifying, but if HustleHub
associates it with you as a specific and identifiable person, HustleHub treats
it as Personal Information.
HustleHub may also automatically collect your IP address or other unique
identifier (" Device Identifier") for the computer, mobile device,
technology or other device (collectively, "Device") you use to access
the Site. A Device Identifier is a number that is automatically assigned to
your Device when you access a web site or its servers, and our computers identify
your Device by its Device Identifier.
The technologies used on the Site to collect Usage Information, including
Device Identifiers, may include:
Cookies. Cookies are data files placed on a Device when it is used to visit
the Site. HustleHub, or our third-party advertising service providers, may
place cookies or similar files on your Device for security purposes, to
facilitate site navigation and to personalize your experience while visiting
our Site. Cookies allow us to collect technical and navigational information,
such as browser type, time spent on our Site and pages visited. Cookies allow
us to select which of our offers are most likely to appeal to you and display
them while you are on the Site and other websites. HUSTLEHUB also uses cookies
that enable it to serve advertisements of our products and services, including
special offers, when you visit other websites (these cookies shall be referred
to as the "Advertising Cookies"). Please note that HUSTLEHUB does not
link the information in the Advertising Cookies or any other cookie to your
personal information. Moreover, HUSTLEHUB does not obtain, store or maintain
any personally identifiable information about you through its use of cookies
(either the session cookies or the Advertising Cookies). However, if you wish
to opt out of any of the Advertising Cookies, you can do so simply by clicking
this link https://www.HustleHubworkit.com/opt-out, which will take you to a web
page where you will be able to opt out of the Advertising Cookies.
You always have the option of disabling cookies using your browser
preferences. However, please be aware that some features of the Site may not
function properly or may be slower if you refuse cookies.
Pixel tags. A pixel tag is a transparent graphic image, sometimes called a
web beacon, clear GIFs or tracking beacon, placed on a web page or in an email,
which indicates that a page or email has been viewed. In addition, a pixel tag
may tell your browser to get content from another server.
Website Analytics. This site uses Mouseflow web analytics service. The
service may record mouse clicks, mouse movements, scrolling activity as well as
any text you type in this website, except text in password fields. Mouseflow
does not collect personally identifiable information that you do not
voluntarily enter in this website. Mouseflow does not track your browsing
habits across other web sites or text inputted in password fields. For more
information see Mouseflow's Privacy Policy at http://mouseflow.com/privacy/.
We use Google Analytics to better understand how visitors interact with our
site. This service provides non-personally identifiable data including but not
limited to data on where visitors came from, what actions they took on our site
and where visitors went when they left our site. If you would like to learn
more about this service, or about choices to opt out from it, please click
here. https://tools.google.com/dlpage/gaoptout/
If you have any questions regarding any of these matters, you are encouraged
to contact HUSTLEHUB at privacy@myhustlehub.com
2. HOW WE USE THE INFORMATION COLLECTED THROUGH OUR SITE
Any information you submit on the Site (including through your Account) will
be used for a variety of purposes, including for example, to: connect you with
Service Professionals; respond to your questions and requests; inform you about
your Service Order; communicate with you about your activities on and use of
the Site; inform you of specials and promotions; request ratings or reviews;
improve the Site and for internal HUSTLEHUB purposes; in our discretion,
contact you in regard to changes to any HUSTLEHUB policy; and for purposes
disclosed at the time you provide your Personal Information or otherwise with
your consent. We will also provide information about you to the Service
Professionals necessary to perform the services. When you create an Account
(and agree to the Terms and Conditions and Privacy Policy), we may also, from
time to time, use your Personal Information to contact you regarding promotions
or special offers that we may run, and you will also be eligible to receive our
monthly newsletter, when available. If you prefer not to receive these special
offers or the newsletter, you may click on the unsubscribe link in the email or
change your Account notification settings, as that feature becomes available.
If you unsubscribe from promotional communications, you may still receive
communications regarding your Service Order and your Account.
3. SHARING OF INFORMATION
Except as provided in this Privacy Policy, we will not provide any of your
Personal Information to any third parties without your specific consent. We may
share non-Personal Information, such as aggregate user statistics, demographic
information, and Usage Information with third parties. We may also share your
information as disclosed at the time you provide your information, as set forth
in this Privacy Policy and in the following circumstances:
Third Parties Providing Services On Our Behalf. In order to carry out your
requests, to make various features, services and materials available to you
through the Site, and to respond to your inquiries, we may share your Personal
Information with third parties that perform functions on our behalf, such as
companies or individuals that provide customer service and the Service
Professionals who will be working on your Service Orders.
Your Agreement To Have Your Personal Information Shared. While on our Site,
you may have the opportunity to opt-in to receive information and/or marketing
offers from someone else or to otherwise consent to the sharing of your
information with a third party. If you agree to have your Personal Information
shared, your Personal Information will be disclosed to the third party and the
Personal Information you disclose will be subject to the privacy policy and
business practices of that third party.
Business Transfers. We may share your Personal Information with other
entities and affiliates in the family of companies under common control with HUSTLEHUB
for internal reasons, primarily for business and operational purposes. As we
continue to develop our business, we may sell or purchase assets. If another
entity acquires us or all or substantially all of our assets, or assets related
to the Sites, Personal Information, Usage Information, and any other
information that we have collected about the users of the Sites may be disclosed
to such entity as part of the due diligence process and will be transferred to
such entity as one of the transferred assets. Also, if any bankruptcy or
reorganization proceeding is brought by or against us, all such information may
be considered an asset of ours and as such may be sold or transferred to third
parties.
Legal Disclosure. HUSTLEHUB may transfer and disclose information, including
your Personal Information, Usage Information and Device Identifier, (including
IP address), to third parties to comply with a legal obligation; when we
believe in good faith that the law requires it; at the request of governmental
authorities conducting an investigation; to verify or enforce our Terms and
Conditions, this Privacy Policy, or other applicable policies; to respond to an
emergency; or otherwise to protect the rights, property, safety, or security of
third parties, visitors to our Site or the public.
4. YOUR CHOICE AND ACCESS.
You may always direct us not to share your Personal Information with third
parties, not to use your Personal Information to provide you with information
or offers, or not to send you newsletters or promotional e-mails by: (i)
sending us an e-mail at opt-out@HustleHub.co.ke; (ii) following the removal
instructions in the communication that you receive (e.g., the unsubscribe link
at the bottom of an email). Your opt-out request will be processed within 30
days of the date on which we receive it. Of course, we will continue to have
the right to email you concerning any matters pertaining to any Service Orders
or your Account.
If you wish to verify, correct, or update any of your personal information
collected through the Site, you may edit your profile preferences or contact us
at the above address or e-mail. In accordance with our routine record keeping,
we may delete certain records that contain Personal Information you have
submitted through the Site. We are under no obligation to store such Personal
Information indefinitely and disclaim any liability arising out of, or related
to, the destruction of such Personal Information. In addition, you should be
aware that it is not always possible to completely remove or delete all of your
information from our databases without some residual data because of backups
and other reasons.
We may also send you recurring text message communications to your mobile
device relating to your booked service, your Account, and/or related
promotional messages. If you would no longer like to receive such
communications via text message, you may text STOP to 40134. We will send a
text message confirming your opt out request. Your wireless carrier's standard
rates will apply to any text messages you send or receive.
5. CHILDREN.
The Site is not directed to children under 13. We do not knowingly collect
personally identifiable information from anyone under 13 years of age. If we
determine upon collection that a user is under this age, we will not use or
maintain his/her Personal Information without the parent/guardian's consent. If
we become aware that we have unknowingly collected personally identifiable
information from a child under the age of 13, we will make reasonable efforts
to delete such information from our records. However, in certain circumstances,
we may maintain and use such information (in accordance with the rest of this
Privacy Policy and applicable law) in order to notify and obtain consent from
the parent/guardian and for certain safety, security, liability and other
purposes permitted under applicable law. A parent/ guardian can review, remove,
change or refuse further collection or use of their child's Personal
Information by contacting us as provided above (include child's name, address
and e-mail address).
6. SECURITY OF YOUR INFORMATION.
We use certain reasonable security measures to help protect your Personal
Information. However, no electronic data transmission or storage of information
can be guaranteed to be 100% secure. Please note that we cannot ensure or
warrant the security of any information you transmit to us, and you use the
Site and provide us with your information at your own risk. We do not store the
payment information that you provide to us (the "Payment
Information") other than that information which may be used to facilitate
your retrieval of that information, including for example, the name you use to
save the information under (e.g. "My Personal Card"), or the last
four digits of your credit card. The Payment Information is stored with a third
party who has advised us that it is PCI compliant.
7. OTHER SITES.
The Site may contain links to other sites that we do not own or operate.
This includes links to Service Professionals and their websites. We do not
control, recommend or endorse and are not responsible for these sites or their
content, products, services or privacy policies or practices. These other
websites may send their own cookies to your Device, they may independently
collect data or solicit Personal Information and may or may not have their own
published privacy policies. You should also independently assess the authenticity
of any site which appears or claims that it is one of our sites.
8. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION.
The Site and the services provided thereunder are governed by and operated
in, and in accordance with the laws of the United States. HUSTLEHUB makes no
representation that the Sites or the services thereunder are governed by or
operated in accordance with the laws of any other nation. United States federal
and state governments, courts, or law enforcement or regulatory agencies may be
able to obtain disclosure of your information through laws applicable in the
United States. By using the Site, or providing us with any information, you
consent to the collection, processing, maintenance and transfer of such
information in and to the United States and other applicable territories in
which the privacy laws may not be as comprehensive as or equivalent to those in
the country where you reside and/or are a citizen and waive any claims that may
arise under those laws.
9. CHANGES.
Please note, we may change information on the Site and/or this Privacy
Policy, at any time without prior notice to you, and any changes will be
effective immediately upon the posting of the revised Privacy Policy on the
Site. However, if the revised policy materially changes the way in which HUSTLEHUB
will use your Personal Information, HUSTLEHUB will use your Personal
Information in a manner consistent with the Privacy Policy in effect at the
time you submitted the information, unless you consent to the revised policy.
10. CONTACT US.
If you have any questions or concerns regarding this Privacy Policy, please
contact us at:
Attn: HUSTLEHUB Support
Re: HUSTLEHUB Privacy Policy
E-Mail: privacy@myhustlehub.com